While it’s already couple of years since we all spread around words like „candidate experience”, it seems we are still pretty far from making it actually happen, even if the candidate is prospective HR colleague or HR manager.
One of the reasons why we should invest in „candidate experience” is that the candidate may become a customer some day or sooner. Being an HR Manager looking for a new challenge, you get into contact with several possible employers and usually recruitment agencies as well. Within some days or weeks, once you start your new role, probably again as an HR Manager or HR Director or People Ops or whatever, you will be either involved or primarily responsible for choosing the recruitment agency to work with. Surprisingly enough, recruitment agencies or – more specifically – recruiters, seem to not realize it yet. Sooner or later they will find out that candidate experience in this particular area may cost them quite a lot in terms of their business revenues.
So, some time back I was looking for a new job. Being an HR, you generally know the drill. So yeah, I was a bit surprised with lack of feedback from recruiters, even if I emailed them, with lack of information who to contact or even when I’m supposed to expect any feedback at all. However, it’s not purely about my experience. These days I simply realized how powerful „candidate experience” may be and may turn into one’s results.
I am and most likely will continue to work in HR, possibly in HR head shoes. Will I work with recruitment agencies that treated me like… well… not well? Let’s imagine I will become the HR head of your biggest customer. Would I work with you if you treated me badly when I reached out to you when looking for a job? Answer is clear, right?
Being overloaded with fancy words, it seems we can lose the real meaning of these words. I just grabbed my own perspective on that. Happily, I have also found out there are recruiters and companies that treat the candidate with respect, sharing feedback, informing about progress, giving direct contact to the recruiter from the very start of the process. Good job, Inwenta, GBS Partners, TalentSet! It’s been a pleasure to job-hunt with you! I guess working with you as an HR Manager would be a pleasure too! Thank you!
